Refund policy

• All returns must be received within 30 days from date of invoice. Returns will only be refunded if the package is unopened and in good condition. Paid returns will be issued for seller mistakes and in the case of damaged product. All other returns will result in refunds excluding the cost of shipping. No refunds will be issued for product returned after the 30 day grace period, and all quality complaints must be received within 30 days.  

• For recurring subscriptions, according to our outlined subscription policy orders may not be canceled or updated until the minimum order requirement has been met, this is two orders on a recurring subscription. The initial order and one recurring order after the initial order. If a return is requested for the first two orders on a subscription there will be a 25% restocking fee applied to the return. Any return requested after 30 days from invoice will not be refunded.

• When a product is received in a damaged condition it should be reported promptly to Priority One by calling 800-443-2039. 

• When a discrepancy exists between the quantity or items ordered and the quantity or items received, then Priority One must be notified within 7 business days of receipt of the shipment. 

• When a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, the customer can be assessed a 25% restocking fee and full shipping charges. 

• Priority One must receive returned product before product credit will be issued. 

• There is a 15% processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.